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0416 605 975
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Address

Halecroft St
LANDSDALE, WA
Australia
6065 Get vCard

Returns policy

Return Policy

Please contact LanaNova Store before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts us and gives information relevant and the reason for the complaint.

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide

us with a tracking number. LanaNova Store suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

We will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. If payment is made by PayPal the money will be transferred back to your PayPal account.

The easiest way is to e-mail it to us along with a brief description of your case.

Credits are offered if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an Order.

All enquiries: lana.nova003@gmail.com